Policies and Procedures
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Learning Center Policies and Procedures:

Welcome to the Kent Campus Learning Center: “We specialize in excellence”

 Mission

In an atmosphere conducive to learning, the Kent Campus Learning Center will provide instructional support to Florida Community College students using various teaching methods and resources designed to foster the development of learning skills.

Goal

To create a caring, friendly, educational atmosphere where students can receive specific tutoring help with their course work.  Our final goal is to create better-informed, independent students with improved study and critical thinking skills. 

  Punctuality

      • Be on time
      • If you need to miss work, call in to supervisor or Learning Center manager
      • Make up hours
        • Usually not available
        • Supervisor's decision for personal absences
        • Only offered during busy times
        • Within the pay period that absence occurred
      • Holidays: no make up

 Planned Absences

Notify lab coordinator ahead of time and attempt to arrange for a replacement.  Discuss plans with coordinator.  Excessive absences will endanger your job.  

   Time clock

      • Clock  in and out.
        • If you forget to clock in or out? (See your supervisor or Mr. Pender).
        • Break time (Must take these – Clock out for break).
        • Maintain scheduled hours.
        • Work only the hours for which you are scheduled.
      • Pay cards are due during the days before the 15th and again just before the end of the month.  Talk to your supervisor.
      • Work closely with your supervisor about your pay card.

Name tag and dress

      • Dress appropriately – be proud of yourself and your job
      • Nametag is a must:
        • On upper front of blouse or shirt
        • Not from sleeve or bottom of shirt  

Book bag (Out of the way; not beside a chair)  

         Courteous and professional 

Greet and circulate:

      • When a student enters the Learning Center, smile and offer to help.
      • Help student yourself if you can, or take student to the place he/she needs to be and introduce him/her to a tutor. 
      • Circulate; do not sit with one student to the exclusion of others.
      • Never sit with your back to the tables. 
      • Be prepared to get up, walk to students, and offer help.  

            Keep the statistics for your area:

Computer tutors -  keep the hourly record of all students in the Learning Center.  

          Discipline tutors - track number of students served during your hours  

Know your resources:

  Know the Learning Center’s computer tutorial offerings in your discipline.

  • How to access and enter new students into programs.

  • Know how to put a student into www.myskillstutor,.com

  • Know the videos available in your area.

  • Know the handouts, solution manuals.

  • Know your area’s rules and procedures.

  • Know special faculty requests for your area.

       Problems or Suggestions to supervisor or lab manager 

Sibley Maddox (381- 3576) or smaddox@fccj.edu 

(Open door policy in C - 110)

      • Supplies that are needed
      • Student/staff related problems
      • Suggest and create learning packets for your area

        Phone:

      • Good Morning (afternoon, evening) Learning Center, Your Name speaking, how may I help you?
      • Limit frequency and duration of personal calls.
      • Direct students to the student phones around campus.
      • Know your supervisor’s phone number.
      • Answer any phone along the Math/Science wall by punching “13” and then answering as usual.

 

Children in Learning Center

  • By the FCCJ Board of Directors and Dr. Dumbleton’s, no children under 16 are allowed in the Learning Center since it is an instructional area.  Politely inform students with children when they first come into the lab. 

Where are the fire extinguishers?

  • Beside the door to C 107 near the computers

  • On the wall, near the electrical panel and the water fountain

  • Inside C – 107

  • Inside C – 103 B

            Accidents:

      • Must be reported immediately to your supervisor.

Diversity  

  • Respect all students coming to the Learning Center and refrain from judgmental conversations concerning religion and politics.

          Tutoring for Pay

Student tutors in the Learning Center who tutor for pay outside the center MUST follow the following guidelines. 

      • All “for pay” tutoring must be done outside the Kent Campus Learning Center area.
      • No advertisement of any kind may be posted in the LC or spoken about to students in the Learning center.
      • Tutors who are asked about the availability of “for pay” tutors (either in person or on the phone) must reply that the Learning Center does not give out the names of any outside “for pay” tutors, but the people willing to tutor often advertise on the information boards located around campus. 

Food and Drink

      • Snacks and drinks (covered preferred) are allowed in the Learning Center tutoring areas and in the computer area.  Please be sure to clean up after yourself. 
      • Break Room Use:  Student tutors are invited to use the Learning Center and Library break room.  Please remember to clean up sink, microwave, refrigerator, and table area when you are finished eating. 

Clean-up

      • It is every tutor’s responsibility to keep the Learning Center clean and neat.  This includes: chairs under the table, trash off the floor and tables, “scratch” paper trays full, textbooks neatly arranged, and pencil sharpeners emptied.

 

Homework/personal e-mail/computer work

      • LIMITED, remember your job is to tutor other students!!!